Purpose – This paper explores the usefulness of analyzing text-based online reviews using text mining tools and visual analytics for SWOT Analysis, as applied to the hotel industry. These results can be used to develop competitive actions. Design – The text mining/visualization tool, ReviewMap, was used to transform an archive of reviews spanning multiple suppliers into a hierarchy of data of i...

The study is developed to explore the extent of inclusion of food service practices in the product offer by Indian hotel industry and to find if these services depend on the organisational demographic characteristics. The study was limited to the hotels that provide sleeping accommodations and meal options in India. The respondents were 200 food and beverage managers of these businesses. The fi...

contemporary architecture by symbolic and visual design creates an image in the minds of tourists so that these images are then converted to urban brands. combining symbolic monuments and modern buildings in the world today is a promising development of cities in many municipalities, municipalities and government agencies to freely and without regard to the needs of their local employs all the ...

In the Internet age, e-commerce provides customers global reach to a wide variety of products and plays a dominant role in business activity and competition. Competition is especially aggressive in the online travel domain where wholesalers, e.g. brokerage companies, contract through their contract managers with thousands of hotel brands and trade hotel products (usually hotel nights) for trave...

Let's consider that we are in charge of developing an application for our travel agent in New York, and that we have decided to make use of an ontology to represent explicitly the knowledge that will be used by it. We will focus to travelling and Lodging, but leisure time, cultural events, tours, etc., will be considered in further stages of our ontology. We know that when a client makes a trip...

In online markets, Word-of-Mouth (WOM) plays a very important role in shoppers’ online purchasing decisions, especially for experience goods. Hotels, as a form of service product, are intangible and cannot be evaluated before consumption, which makes WOM even more important. Several studies focus on the influence of online WOM on business performance. However, little attention has so far been p...

In this paper we present the problem of aggregating heterogeneous data from various websites with opinions about high end hotels into a database. We present the fuzzy model based on the semantic translation as a tool to obtain a linguistic summarization. The characteristics of this model (necessary to solve the problem) are not together on any of the existing linguistic models: the management o...

The purpose of this study was to compare the quality of hot water between eleven hotels in the Split-Dalmatia County, Croatia that are open year round and 10 summer season hotels and retirement homes with irregular use of water. We took 122 samples between May and December 2009. Water temperature and free residual chlorine were measured in situ. Physical and chemical analysis included pH, elect...

A cross-sectional study was carried out to investigate the prevalence and antibiotic resistance patterns of Staphylococcus aureus isolated from kitchen sponges used in food establishments of Jimma town, between October, 2010 and June, 2011. A total of 201 kitchen sponge samples from 20 restaurants, 101 hotels, 47 cafeterias and 33 pastry shops were enrolled in this study. Antibiotics susceptibi...