Purpose – In professional services, innovation occurs in the delivery. The purpose of this paper is to provide a framework for classifying innovation in professional services by taking into account the strength of the relationship with the client in addition to the incremental-radical nature of innovation. Design/methodology/approach – Based on the framework provided, there are operational, exp...

We study the optimal design of a professional service in mixed market customers with heterogeneous skills and capabilities using such service. Expert can avail on their own, whereas amateur find it challenging to deploy only procure through an intermediary who resolves technical issues. develop model that captures essential trade-offs settings: heterogeneity customer expertise, decentralization...

Continuously increasing complexity of products and services requires more and more specialised expertise as well as a relevant support by specialised IT tools and services. However, these services require expert knowledge as well, particularly in order to apply and use these services and tools in an efficient and optimal way. To this end, two applications fields have to be distinguished: There ...

Computer-based, networking learning environments play a significant role in the improvement of the learning procedure. Electronic communication and collaboration services provide tutors and trainees with continual, close, and efficient cooperation. An increase in the use of the Internet as a repository of resources for learning, and also as a means for delivery of specially prepared teaching ma...

Intermediate care is one of the number of service delivery models intended to integrate care and provide enhanced health and social care services closer to home, especially to reduce reliance on acute care hospital beds. In order for health and social care practitioners, service managers and commissioners to make informed decisions, it is vital to understand how to implement the admission avoid...

The aim of this study is to understand better how individuals with traumatic brain injury make sense of their adaptation process and their performance of occupations within this process. For this study, four participants were interviewed twice. Thereafter analyses following a narrative approach led to the construction of four individual narratives. The results indicate that the adaptation proce...

BACKGROUND Almost half of the US states face serious problems with professional liability insurance (PLI). Despite this, little is known about how this crisis is affecting access to care, particularly in rural areas. METHODS We surveyed physicians practicing in rural Florida in 2003. The primary assessment was on changes in health care delivery by service type and specialty. Secondary outcome...

The term semi-professional can be used to denote occupational groups that do not have emergency response as their primary profession but who get additional responsibilities within rescue and response, e.g. by performing a first response or assisting the professional emergency services. In this study, four different groups of possible semi-professional resources are analyzed and compared. Simila...