introduction: it was often believed that countries with natural resource abundance would undergo the process of development with a more accelerated pace in comparison to other countries. the experimental results, however, demonstrate a higher rate of success for countries which lack the said resources. the paradoxical effects of the possession, or a lack there of, natural resources on different...

ERP systems were fundamental in achieving efficiency gains in traditional manufacturing companies. In order to make the benefits of ERP utilizable by IT service providers, their processes need to be operationalized in ERP. IT service management (ITSM) frameworks describe these processes. They are however described using natural language. To be able to operationalize ITSM, the current state of t...