Desde hace tres décadas los Contact Centers son el medio más eficiente para gestionar las comunicaciones directas entre empresas y clientes. Esta comunicación no es una mera transmisión de mensajes, sino que implica la constitución ciertos compromisos agentes (visibles en sus modos hacer ser), claves al cliente. Nos preguntamos ¿qué elementos caracterizan dicha comunicación? procesos ensamblan?...

abstract background: nurses’ clinical judgment development is essential for the professional nursing practice. the aim of this study was to explore the facilitators to the development of iranian nurses’ clinical judgment. materials and methods: a qualitative design using conventional content analysis method was employed in the study. a purposive sample of 24 participants was recruited from thre...

OBJECTIVES To estimate prevalence of and factors contributing to bullying among senior doctors and dentists in New Zealand's public health system, to ascertain rates of reporting bullying behaviour, perceived barriers to reporting and the effects of bullying professionally and personally. DESIGN Cross-sectional, mixed methods study. SETTING New Zealand. PARTICIPANTS Members of the Associa...

on discussion about managerial ability of women outside home, social scientists refer to the wide range of women in labor force on one hand and to the discrimination against women on the other. although women occupation is considered as an evidence of change, but providing opportunities for them in order to fulfill their abilities is of primer significance. this requires identification and eval...

The primary goal of this study is to examine the relationship between managerial information security awareness and managerial actions toward information security for the purpose of putting stress on the significant roles of managerial information security awareness in an organization’s total information security performance. Under the assumption that managerial actions toward information secur...

Policy capacity focuses on the managerial and organizational abilities to inform policy decisions with sound research and analysis, and facilitate policy implementation with operational efficiency. It stems from a view of the policy process that is rational and positivistic, in which optimal policy choices can be identified, selected, and implemented with objectivity. By itself, however, policy...

We examined the role of social embeddedness in creating positive perceptions of organizational support among managerial and staff employees (n= 72) of a large manufacturing firm. We operationalized social embeddedness as the size, density, and quality of employees’ networks of multiplex, reciprocated exchange relationships with colleagues. After controlling for support from supervisors and uppe...