The effective and efficient management of explicit customer knowledge is a key factor for gaining competitive advantages in current business environments. For this we consider the importance of customer knowledge in this paper and possibilities to integrate it into company internal processes. Therefore we develop a customer knowledge management system which we consider from an organizational vi...

introduction: the subject of knowledge, as one of the most valuable sources of every organization, has recently gained more importance in businesses and industries, especially in governmental organizations. therefore, this study aimed to explore and prioritize the most important subjects in the field of hospital management to be documented in knowledge management system of the iranian ministry ...

The amount of information that police officers come into contact with in the course of their work is astounding. By identifying stages of growth in knowledge management systems and by identifying examples of applications from police investigations, this paper makes an important contribution to strategic planning of knowledge management systems in law enforcement. The stages are labeled officer-...

Knowledge management (KM) research has yielded extensive theoretical explanations on the motivations of an individual to share knowledge using various types of face-to-face or virtual communication, each with different sets of influential factors. We propose that by decomposing individual belief into multidimensional belief constructs specific to knowledge contribution and knowledge-seeking con...

In this paper, we present a novel approach for the management of the ontology-based knowledge management system. It extends our previous work in the ontology evolution by taking into account the usage of the ontology in the knowledge management system. The approach is mainly based on the analysis of the users’ behaviour in two phases of a knowledge management cycle: (i) in providing knowledge b...

For implementing a suiting KMS (Knowledge Management System) solution for SME, the demands with regard to knowledge and the specific systemic support should be clarified. Since information in general is the starting point for defining knowledge, the question arises how knowledge and information demand are interrelated. In addition: can this be used for the determination of the according knowled...

Those interested in improving the quality of an information system may also be interested in two particular research questions: “What factors influence the end users’ satisfaction, or otherwise, with the system?” and “What factors influence the end users’ decisions to use the system, or not?” A qualitative research project has been studying these two research questions in relation to a relative...

Welcome to the second issue of the International Journal of Knowledge Management. This issue presents an invited article from David Schwartz that continues the discussion on KM as a discipline. Also included is a review of the AMCIS KM track (continuing our reviews of the major KM conferences). Finally, four research articles are presented that explore the measurement of KM and knowledge manage...

Knowledge Management Strategy can be classified by codification strategy and personalization strategy (Hansen et. al., 1999), and how to manage the two strategies were always studied. Also, current studies regarding the knowledge management strategy were targeted mostly for major companies, resulting in lack of studies in how it can be applied on SMEs. This research, with the knowledge manageme...

This article proposes a framework for assessing knowledge management system (KMS) success models. The framework uses three criteria: how well the model fits actual KMS success factors, the degree to which the model has a theoretical foundation, and if the model can be used for both types of KMSs. The framework is then applied to four KMS success models found in the literature and is determined ...