this paper aims to use a priority framework based on decision making trial and evaluation laboratory (dematel) to help organizations build awareness of the critical influential factors affecting successful implementation of km. to identify critical influential factors, the authors studied and reviewed relevant literature from numerous fields of study associated with the essential issues of km. ...

In the face of heighted competition, organizations need to continuously improve their competitive advantage. Both knowledge management (KM) and knowledge management systems (KMS) play a pivotal role in helping organizations to stay competitive. There is much research in KMS, however very little is known about how they affect individual and organizational performance. Drawing on task-technology ...

The effective use of experience as a valuable resource can give companies a competitive edge in a world characterised by an ageing workforce and globalisation. An online survey was conducted in Austria, Germany and Switzerland to find out managers’ attitudes towards experience and if and how they capture, use and disseminate it. The results show that the majority consider experience an importan...

knowledge management is a process that has been recently generated as an activity which is very important in the dynamic environment, and in the competitive scene. we believe that km is a process which its organizational knowledge is created from the individual knowledge of the members of the organization. the relevant studies have indicated that organizing based on work teams could be consider...

Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry. Different business processes and the potentials of supporting them need knowledge management measures. We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures t...

For knowledge management to be of use in an organization, it should be seamlessly incorporated in everyday business activities. Large parts of an organizations activities, especially on the operational level, are structured around business processes. Therefore, knowledge management needs to be integrated with these processes, which means that a computerized system that supports business process...

[Abstract] As in a famous saying: “Knowledge comes from practice and should return to practice“, knowledge is closely related to business process where it is used and created. In this part, WFMS (Workflow management system), as a system for business process definition, execution and management, plays an import role in KM (knowledge management): a big knowledge consumer and an important knowledg...

In today’s knowledge economy, organizations need to effectively manage their knowledge to support an increasing number of knowledge intensive business processes. Such knowledgeintensive business processes could be more effectively supported by Process-based knowledge management (PKM) systems that integrate knowledge management services with process management systems. However, currently there a...

This paper analyses major problems concerning IT management and examines how an organisational memory system (OMS) may help to overcome them. Emphasis is placed on the organisational impacts of IT, particularly its effects on business processes. This domain was selected because (1) the problems of managing IT and the urge to continuously improve business practices are both very important and cl...