1 Bob Zmud was the accepting Senior Editor for this article. 2 Much research has been done on organizational forms, particularly hierarchies, communities, and markets. A classic article that describes how firms can be organized is Ouchi, W. G., “Markets, Bureaucracies, and Clans,” Administrative Science Quarterly (25), 1980, pp. 129-141. Three more recent articles that examine the use of market...

Most scholars agree that intangible assets are far more important for a firm’s success than their tangible counterparts. As well as the traditional production factors crucial for a firm’s success (land, labor, and capital), knowledge is nowadays considered as equally important (Wickramasinghe and Von Lubitz, 2007). Numerous authors have stressed the critical role knowledge has for a firm’s sust...

No company has ever existed or will ever exist without knowledge. Still, it was only recently that knowledge started being heralded as the way forward (Drucker, 1993; Itami, 1987; Toffler, 1990). This may explain why in the business world, knowledge management (KM) is still perceived in two substantially different senses: (a) as synonymous to information management (e.g., Dempsey, 1999; Vernon,...

Many organizations have recognized that knowledge is the most important resource in today’s economy. With regards to knowledge-based views of the firm, organizations are actively embracing knowledge management with the expectation of acquiring and maintaining high levels of organizational performance. The relationship between knowledge management (KM) and organizational performance has been the...