The purpose of this paper is to improve service quality of freight forwarders and explore the quality function deployment (QFD) in terms of quality management technique. Freight forwarder business is mainly characterized by lower capital investment and entry barrier comparing with a shipping line. Freight forwarders usually work closely with shipping or airline companies as intermediary agent a...

Catering service of high speed railway (CSHR) is an important part of railway passenger service. This paper suggests a new use of Fuzzy Quality Function Deployment (F-QFD) for distribution center locations evaluation in CSHR (DCLP-CSHR) as a preliminary step for distribution network design. Fuzzy sets concept is incorporated to deal with imprecise nature of the linguistic judgments of decision ...

This essay introduces a new featured section, to be published in Small Axe annually, that explores the critical vocabulary of field Caribbean studies.

Abstract “Queer” is a relatively recent and somewhat controversial term in African studies. Yet it proving to be productive, not only for understanding subjectivities of sexuality gender, but also situating Africa’s position the larger economy knowledge. Otu van Klinken explore productive tensions between “queer” “Africa,” aim read Africa as queer from Africa. Thus, rather than imagining polar ...