The purpose of this study was to analyze the effect service recovery variables consisting distributive justice, procedural justice and interactional on customer loyalty with satisfaction WOM as a mediating variable in star hotels Batam city. sample research is local tourists who have stayed at four-star City. results indicate importance provider find out what consumers want by paying attention ...

As the business environment gradually intensifies, interest in building efficient supply chain relationships is growing. The basic principle of management (SCM) to enhance efficiency by maintaining sustainable between companies chain. This study classifies interactional justice into interpersonal and informational examines their effects on quality SCM comparing Korean pharmaceutical with multin...

Student beliefs about classroom culture, instructor behaviors, and their own abilities to learn significantly influence academic engagement. COVID-19 has drastically altered the environment, forcing many students into a virtual learning platform they may not have preferred or felt comfortable with. Whether it is fault of who are dissatisfied engage in instructional dissent. This study examined ...

While institutional environment is increasingly affecting supply chains, the effects of forces on firm agility remains largely unexplored. This paper integrates theory with organisational justice and literature to explore whether (i.e. legal protection, importance guanxi, government support) affect local foreign firms in China through justice. Results from structural equation modelling survey d...

We conducted semi-structured interviews with 17 parole officers working in Canadian federal correctional services to understand how their perceptions mediate well-being. Our study elucidates dimensions of interactional justice related three elements nonverbal communication theory (i.e. haptics, proxemics and kinesics). By centralizing the voices our participants, we show mediates organizational...

This paper examines how a deeper understanding of procedural justice and interactional can enhance the effectiveness causal mapping workshops using Group Explorer® software combined with Decision tool. A dual facilitation model is outlined that explicitly links determinates key elements to stages workshops. serves illustrate participants’ voice in group strengthened, producing an authentic outc...