Product-Service System (PSS) models offer an integrated service solution to create value for businesses. In the high-value manufacturing sector, creation maintaining market competitiveness and improving customer satisfaction is a challenging task. Designing effective PSS depends on service, product requirements constraints. Thereby, contract decisions can be significantly influenced by customer...

The current study examines knowledge reuse (focused on the recipient) from a product life-cycle perspective in context of product-service systems through 27 semi-structured interviews 11 firms. This focused phases beginning-of-life (represented by R&D, purchasing, and production) middle-of-life logistics, customer service/quality, sales). Similarities differences were found between within t...

User expectations regarding new products and services are evolving rapidly, forcing innovative organizations to explore avenues for innovation, combining services. This paper focuses on the integrative design of product–service systems (PSSs) builds servitization service-based innovation literature. Many tools have been proposed designing integrated PSS, with intent generate economic and/or sus...

Companies developing physical products are challenged to find solutions through services as a means of innovative value-added solutions to support customer's needs. Designing integrated product and service systems to increase customer satisfaction requires the ability of companies to use knowledge in a more efficient way. However, the knowledge representation of product-service systems (PSS) re...