The Internet nowadays has become an important and major information search channels for travelers looking for accommodation and services provided by hotels. Hotels’ managers have adopted the Internet as one of their primary marketing channels to attract customers while website development has become one of their business infrastructures for online bookings and transactions. On the other hand, h...

This research paper explores the relationship between customer satisfaction and loyalty in hospitality industry. It provides valuable insights into factors that drive guest offers practical implications for businesses aiming to enhance retention overall profitability this sector. In realm of industry, it becomes crucial ascertain whether customers are content with services exhibit towards estab...

Achieving customer satisfaction is an important goal of the high-quality development (HQD) hotel industry. The purpose this study to summarize spatial distribution characteristics and influencing factors HQD industry better help improve realize Taking Sanya as example, applied kernel density analysis, grid analysis a geographically weighted regression (GWR) model reveal research results show th...

The purpose of this research is to study the impact of Egyptian hotels’ websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit). In this study, convenience...

Based on the stimulus–organism–response (SOR) model, this study explored customer behavioral intentions and influencing factors in service industry, represented by hotels. It studied servicescape, emotions, intentions. PROCESS analysis was conducted 305 valid questionnaires collected from hot spring resorts. The found that servicescape can predict intentions, emotions have a partial mediating e...

Prior literature has reported significant price and revenue reductions in the hotel industry due to emergence of Airbnb. Other studies have documented that hotels' reactions penetration Airbnb depend on their service level, e.g., low/medium-end versus high end. Relying a large sample from Italian market, we contribute by showing effect decisions does not only incumbents’ quality but also differ...

This study evaluates operation performances of 67 international tourist hotels in Taiwan by using the Context-dependent DEA model of Date Envelopment Analysis (DEA) in order to find out the performance of these hotels and their competitive advantages. This study differentiates the levels of efficient frontier with the efficiency of each international tourist hotel. Based on the efficiency, the ...

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Lam and Zhang (1999) claim that overwhelming customer demand for quality products and service has in rece...

Many definitions have been offered for the term “sustainability” within hotel industry, and because of this, many business owners skeptical what really means, all that it encompasses; this uncertainty has, unfortunately, rendered them hesitant to initiate any efforts towards accepting their doors plan. The aim research is provide a sense road map sustainability Hotel Industry (all around world)...