Background and Objectives: The increasing pressure on health systems to improve quality of health care, require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. Customer Quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare p...

health reforms that emphasize public health and improvements in primary care can be cost-effective measures to achieve health improvements, especially in developing countries that face severe resource constraints. in their paper “shanghai rising: health improvements as measured by avoidable mortality since 2000,” gusmano et al suggest that shanghai’s health policy-makers have been successful in...

introduction crimean-congo hemorrhagic fever (cchf) is a severe infectious disease that is not endemic in the united arab emirates (uae). case presentation we report two cases of confirmed cchf diagnosed in dubai, uae, during hajj season 2010. both patients presented with an acute history of high-grade fever, skin rash, and hematemesis. conclusions in spite of maximal supportive measures and in...

conclusions in spite of improvements in the national health indicator, different groups of people use health care services differently, but these inequities in hcu are related to social and individual factors. also, it is clear that health sector facilities and the accessibility to health services are not the only predictors. results 66.4% of those in need sought outpatient health care from whi...

background and purpose: hand hygiene is a low-cost، convenient measure recommended to all health care providers to prevent nosocomial infections. health care staff commonly neglect the importance of hand washing at workplace. this study aimed to evaluate the effect of involuntary motivational factors on hand hygiene compliance byhealth care providers. methods: this descriptive analytical study ...

introduction: diabetes is the most common disease related to metabolism disorders with long term complications. it needs lifelong specific self-care, as it causes a promotion in quality of life and decreases disease costs. the health belief model (hbm) is a psychological model that attempts to explain and predict health behaviors. this is done by focusing on the attitudes and beliefs of individ...

background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...