This study shows that monetary incentives together with performance disclosures lead to significant increases in effort and productivity the multi-branch banking industry. Our results are based on an incentivized credit card campaign run by a commercial bank which employees were paid piece-rate if they sold customer. Later campaign, head office started provide daily reports for all branches of ...

In this paper, we formulate a behavioral model under uncertainty to estimate the total factor productivity in the Taiwan banking industry. In particular, the paper provides a model based on the safety-first rule under uncertainty to measure the risk premium in banking operations that are subject to loan default and other investment risks. Using panel data of forty banks in 1981-1996, a translog...

Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author and do not necessarily reflect the views of the National Science Foundation. ABSTRACT ! The diffusion of e-commerce applications and solutions among the investigated firms in the three German industry sectors seems to have reached a high level of saturation of e-commerce technologies. T...

according to the importance of customer in competitive environment, especially in banking industry, regarding that the cost of catching (attracting) new customers is several times higher than the cost of keep customer loyal to organization, cause that examining ways of becoming loyal customer to product (goods/ services) has high preference in market research. this research, shows that we can c...

The banking industry in Norway has developed a new security infrastructure for conducting commerce on the Internet. The initiative, called BankID, aims to become a national ID infrastructure supporting services such as authentication and digital signatures for the entire Norwegian population. This paper describes a man-in-the-middle vulnerability in online banking applications using BankID. An ...

If technological revolution is at its peak, one of the notable sectors of the economy where technology is at it helm of affairs with respect to customer service is BANKING. Over the years, banking has transcended from a traditional brick-and mortar model of customers queuing for services in the banks to modern day banking where banks can be reached at any point for their services. In today’s bu...