A transition from a product or technology oriented software company to a service-oriented company with a systematic IT service management is a major change that causes headache for many quality managers. Unfortunately often, this change is seen as a massive tool project but customers and staff are forgotten during the change. In this study, we aim at creating a service management framework that...

OBJECTIVES THE PRESENT STUDY WAS CONDUCTED IN A VOCATIONAL INTEGRATION SERVICE OF A NORTHERN ITALIAN TOWN WITH TWO MAJOR AIMS: to assess vocational integration programs undertaken from 1(st) January 2004 to 1(st) January 2007; and to identify job tenure-associated predictors. METHODS This is a retrospective study; we collected data such as gender, age, duration, type and outcome of the vocati...

1 Sandia National Laboratories, [email protected]. Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company, for the U.S. Department of Energy under contract DE-AC04-94AL85000. 2 Sandia National Laboratories, [email protected]. Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company, for the U.S. Department of Energy u...

This paper suggests an integrated mathematical framework developed based on the leader–followers game for augmentation of transmission networks. Transmission Network Service Provider moves first and designs the horizon year transmission system. Generating Companies compete for having the highest share from the energy market and they find their equilibrium point using the Nash equilibrium concep...

This paper introduces a concept applied for a new PLM-supported process in steam turbine service business. The concept has been developed and instantiated in an industrial case: The paper starts with an analysis of engineering processes and the IT landscape in a globally acting company offering MRO (Maintenance, Repair and Overhaul) services for steam turbines. Illustrations show how digital pr...

OBJECTIVE To determine if there are any differences in the number of exclusions from paternity of men using an anonymous parentage testing service compared with that of men using an in-person parentage testing service provided by the same company in Hong Kong SAR of China. METHODS Comparable numbers of consecutive anonymous and in-person parentage tests conducted by the same company were anal...

A successful implementation of a service oriented architecture demands for a systematic identification of the information system functions to be implemented as services. In contrast to other approaches attempting to transfer each existing function in a company into a service, the method presented in this paper proposes a selective identification of services from a business point of view, based ...