Business organizations need to sustain their performance in ever increasing volatile business environment. Human Capital is the key success. Managing human recourses requires vital knowledge and information on behaviours. This article presents Emotional Intelligence Conflict handling behaviour of employees different age groups. The study was undertaken automobile technology industries Chennai m...

Many firms believe that enterprise blogging forums can be used to help build the structured platform required for an environment that supports emergent innovation. While some employees tend to be 'consumers' of content created by others, some others contribute by acting as 'creators'. In this paper, we build and estimate a theory-based dynamic structural model towards understanding the mechanis...

BACKGROUND The purpose of this study was to measure the level of quality of work life (QWL) among hospital employees in Iran. Additionally, it aimed to identify the factors that are critical to employees' QWL. It also aimed to test a theoretical model of the relationship between employees' QWL and their intention to leave the organization. METHODS A survey study was conducted based on a sampl...

E-government is a field where oriented practice is considered crucial for its prosperity. Therefore, best practices are considered among the success factors of e-government portals. To this end, e-government maturity models can be used to provide guidance and guidelines to identify those best practices. After an extensive literature review, we have collected both; the e-government portals’ best...

Background In the past decades, maturity models have become important tools to visualize progress in adopting processes and standards and to benchmark companies in their industry (Becker et al. 2009). Two of the best known and oldest maturity frameworks are the Capability Maturity Model (CMM; Paulk et al. 1993; Watts 1987) and its follow-up, Capability Maturity Model Integration (CMMi; CMMI Pro...

Our research has found that no alignment silver bullet exists. Rather, alignment involves interrelated capabilities that can be gauged by measuring six components: communications, value, governance, partnership, scope and architecture, and skills. These six components can then be placed in a five-level maturity model, where Level 5 is the highest maturity. From measuring these six components in...

The E-Learning Maturity Model (eMM) is a quality improvement framework designed to help institutional leaders assess their institution's e-learning maturity. This paper reviews the eMM, drawing on examples of assessments conducted in New Zealand, Australia, the UK and the USA to show how it helps institutional leaders assess and compare their institution's capability to sustainably develop, dep...

Despite recent progress with Decision support systems (DSS) development methodologies, a gap still exist in terms of the ability to assess the maturity of an organization with respect to its DSS development process. A need exist to be able to describe DSS development processes at a meta-level. Equally important is the ability to provide organization with prescriptions to increase the maturity o...

This work aims at the scrutiny of the current situation of the Information Technology Service Management practices within the Brazilian Federal Direct Administration, from the perceptions of the Information Technology Managers of twelve Ministries. The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The ...