After a brief presentation of the aspects regarding the planning of a customer relationship management (CRM) project, we emphasize the factors that assure the success of such an approach. In order to obtain the attended results, an organization needs the best selection of the project manager and the most efficient teamwork, which implies employees from the company’s departments and also IT spec...

Collaborative activities enabled through technology are an essential element in the modern work day. Thus, examining factors that can impact the efficiency and effectiveness of collaboration are of great importance to companies. As the first step in a larger project, in this paper, we explore the connection between employees’ experience of a collaboration technology (CT) and their evaluation of...

This article presents a study on the inclusion of people with disabilities (mainly mental impairment) in the workforce of a shoe company. The items that could impact on the success of inclusion were identified, and this included employees and other individuals taking part in the process. The inclusion process identified the interests, likes and dislikes of each employee with disabilities and co...

Human resource is a key factor for IT new product development. Considering multi-skilled employees in IT Project Portfolio Scheduling, a mixed integer nonlinear programming model with three optimization objectives is proposed from the view of project or product managers. The three objectives are to maximize the increments of skill efficiency values for all multi-skilled employees, to minimize R...

Advances in technology have allowed organizations to expand beyond traditional walls of a centralized office. Dispersed locations allow organizations to reduce cost, hire employees where expertise exists, and conduct operations world-wide 24 hours a day 7 days a week. One challenge facing organizations with a dispersed workforce is how knowledge is shared and subsequently applied to decision-ma...

Organization’s size is determined by number of its employees, the largeness of its operation, and its market reach and share. It also poses a very different challenge for the organization’s leaders, while small organizations are build for innovation, large are meant for operational efficiency. The skills necessary for entrepreneurship are quite different from that of running a large and diverse...

Joint application development (JAD) techniques improve the quality of applications and the efficiency of the development process. Yet the facilitated group approach that forms the basis of JAD methodology is also useful for empowering employees and managing group work across a broad range of organizational decision–making and systems development tasks. Viewing JAD within this broader context al...

The study analyzed the effect of non-monetary rewards on the productivity of employees among selected Government parastatals in Abia State, Nigeria. A total of 78 civil servants were selected across the parastatal in Abia state using simple random sampling technique from which data and information were elicited from the questionnaire. Analytically, the study employed descriptive statistics, mul...

Scarce resources are the inseparable part of organization life. This fact that only small number of the employees can have these resources such as promotion, raise, and recognition can cause competition among employees, which create competitive climate. As well as any other competition, small number wins the reward, and a great number loses, one of the possible emotional reactions to this loss ...