This paper explains the leveraging of Affective Commitment among call centre frontline employees through the improvement of service operations design in a manufacturing enterprise through Systems Thinking approach. A case study was carried out using face-to-face interviews, structured questionnaires and observation methods to collect data at managerial and operative front-line levels. The case ...

Based on task-technology fit theory and adaptive structuration theory, we propose that employees’ exploration of enterprise systems is mainly influenced by three fundamental components: task, technology, and organizational environment. Accordingly, a research model is developed to interpret how task variety, system modularity, and local management commitment jointly affect employees’ system exp...

Paternalistic Leadership is generally used to humanize and moralize the workplace. It is argued that paternalistic leadership plays an important role in organizational citizenship behaviour and organization commitment. It is very important for employees to be motivated not only to increase in-role performance but also to engage in citizenship behaviours that are important to the wellbeing of th...

This article examines the relationship between idiosyncratic deals and organizational commitment. In particular, it examines how two individual differences which reflect self-worth (core self-evaluations and age) moderate that relationship. We predicted that employees with feelings of high self-worth will expect and will feel entitled to these deals, but employees with feelings of low self-wort...

Organizational commitment is crucial to hospitals due to the critical role that employees play in the provision of healthcare services. In this study, we investigate the relationship between job satisfaction and organizational commitment (affective commitment, normative commitment and continuance commitment) in pay hospitals in Konya city, Turkey. The findings of the research indicated that job...

This study examined the role of organizational commitment in the relationship of job stress and job performance among employees working in a large North American based multinational corporation in Malaysia (N=305) and Pakistan (N=325). Data were collected by means of a structured questionnaire from employees on job stress and organizational commitment. Job performance data were obtained from th...

nowadays organizations should be conducted in a completely challenging environment with extraordinary changes. in such situations, managers don,t have enough time to control employees and should delegate most of their tasks to their subordinates. the employees could do the tasks delegated right only when they have enough ability and knowledge and related skiles. the empowerment process is a too...

Background: The study of factors affecting happiness can play an effective role in advancing the goals of the higher education system. Method: The research method is descriptive-correlation. The statistical population includes all employees of University of Bu Ali Sina. 208 employees were selected using stratified random sampling method for the study. Three standard questionnaires of work ethi...