In the past two years many universities and services have been implementing OpenURL technology that enables users to move 'seamlessly' from one service to another. SFX technology is an example that allows users to follow up references and check whether they can access full text electronic versions of articles. This evaluation explores a number of implementations of SFX and reports user experien...

There is significant transparency on data usage and billing, but not on QoS parameters as also discovered by us in this survey [1]. The data usage and billing aspects are hard to understand though, and actions like keeping users regularly informed about their data usage and unit costs can help improve consumer awareness. Information on QoS however tends to be quite misleading and incomplete, as...

E-business workloads are quite complex as demonstrated by the hierarchical workload characterization discussed here. While these features may pose challenges to performance model builders, it is possible to use queuing network models that closely track the performance metric trends to design and build dynamic QoS controllers as explained in this paper.

A ooIIaboIation of reseaJdlers at 1he Mayo Medical Center and Olmsted MedIcal Center created a BAS"' daIa warehousa of deIaIed billing dais. This ur1que warehouse conIains billing daIa for most of 0ImsIed Coun\y from 198710 present The chaIenge for 1he developels was 10 create a warehouse of all hisIcricaI data from five different institutions 1hat was stored on a variety of different pIatfonns...

This paper describes the necessity of the third-party testing and monitoring in the field of e-business infrastructure, with the emphasis on expanding into the wireless environments for improvement of the quality of service. Outlining the purpose for monitoring and testing, this paper shows the methods of overwhelming the current problems in the wireless computing, giving statistical and antici...

The adoption of e-business innovation requires a framework guiding sustainable business development. The required elements and construction of a business model, particularly in the area of e-business is still an insufficiently addressed topic. In this paper, we draw on theoretical constructs relevant to the transformation introduced to value creation by the adoption of e-business practices to p...

This paper examines the relationship between performance assessed electronic store (e-store) service quality and e-store customer loyalty in an electronic retailing environment. The research was carried out using a web-based survey method involving 3 e-stores and 324 e-customers. The survey data was then used to test models of e-store service quality and estore customer loyalty and to assess th...

This paper aims at providing architecture to create Electronic Program and Service Guide applications that can be adapted in real time. The architecture can be applied to generate computational code in different target languages, with a clear separation between style, structure and navigational aspects of Electronic Program and Service Guides. Following the proposed architecture and serving as ...

The widespread adoption of Information and Communication Technologies in governance over the years by electronic government has influenced democratic decision making through electronic voting (e-voting).E-voting provides increased participation of populace, reduced cost, decreased cases of invalid votes and support basis of democracy. However, e-voting systems are generally prone to security ri...