Information represents a common and universal substance, actively participating in a diversity of physical or virtual interactions, including various forms of economic interaction. The information regularities of economical dynamics and the mathematical evaluation of the economical system s processes are studied by building the information systemic models, based on Informational Macrodynamics. ...

Application service providers are trying their best to enhance existing customers’ loyalty because of the prosperous and competitive market. Customers switch suppliers based on economic evaluation. Other suppliers easily imitate the competitive edge derived from price and cost factors. From social exchange theory and relationship management, psychological factors are important for industrial cu...