Over the past decades, the citizen–government relationship has changed. Citizens transitioned from traditional communications to interactions through e-government systems. While e-government systems expenditures increased, citizens’ trust in e-government systems was a challenge. Moreover, although the role of information quality (IQ) as a contributor to trust in information systems (IS) receive...

The increasing popularity of open standards in B2B e-commerce demands more research on generalized trust. This study investigates how a country’s social trust affects the use of open and closed B2B ecommerce. The analysis based on data from 27 European and related countries shows that social trust in a country promotes the use of open B2B e-commerce, but it impedes the use of closed B2B e-comme...

The establishment of trust in e-government information security is of prominent importance for the full use of the actual potential of e-government. In this article, the trust creation mechanism to e-government information security is analyzed, and the model for the assessment of trust is suggested. The model is based on integration of reputation values calculated according to trust data collec...

Globalization, supported by information and communication technologies, changes the rules of competitiveness and increases the significance of information, knowledge and network cooperation. In line with this trend, the need for efficient trust-building tools has emerged. The absence of trust building mechanisms and strategies was identified within several studies. Through trust development, pa...

Purpose – Most theory and empirical research on the impact of e-government on citizens’ trust in government remains at the macro-level and misses out on the complexities of the interaction between e-services and citizens’ trust in government. The purpose of this paper is to provide a deeper understanding of this complexity. Design/methodology/approach – The research strategy is a comparative ca...

One can distinguish between two kinds of trust that may be placed in a given entity e (a person or a thing), which we call: familiarity-based trust and regularity-based trust. A familiarity-based trust in e is a trust based on personal familiarity with e, or on testimonial by somebody who is familiar with e, directly or indirectly, or even on some measure of the general reputation of e. A regul...

Citizens’ 1 decision to use online services is influenced by their trust in technology and the agency involved. Low levels of citizen trust towards e-Government services in Germany create concerns in the Government. However, neither the issue of trust nor its influence on the willingness of citizens for using online public services has been examined thoroughly till now. Literature in similar co...

The aim of this study is to examine the impact of culture on the trust determinants in e-commerce. Adopting two broad trust building foundations (cognition-based and affect-based trust) from cross-culture literature and focusing on well-established cultural constructs as groups of culture, this study develops a theoretical model of cognition-based versus affect-based e-vendor trust, and empiric...

Retaining your customers is important for E-sellers to survive in the intensified competitive e-marketplace. We approach this issue from the perspective of “continuance intention”, a behavior intention that describes the willingness of customers to continue transacting with sellers. Drawing upon the trust-commitment theory, as well as institution-based trust factors, we examine two types of tru...

For e-business, location is irrelevant and competition is intense. To succeed in this environment, organizations must find new ways to differentiate themselves from their competition. One way to achieve e-business differentiation is to foster trust by building a perception of value congruence and avoiding a perception of value conflict. We explore how value congruence contributes to and how val...