Based on consumer’s perspective, the influences of logistics service quality on customer satisfaction were empirically studied in order to clarify the key logistical factors affecting consumer’s satisfaction. An empirical method is used to investigate the factors in E-commerce logistics service quality that influence customer satisfaction. The results indicate that delivery service quality, aft...

the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...

This article proposes a new performance index called Transit Service Indicator (TSI), which could be used as a comprehensive measure for quantifying the quality of service of a transit system. TSI integrates multiple performance measures (e.g., service frequency, hours of service, route coverage, and travel time components) within a systematic framework. It takes into account spatial and tempor...

in-service education programs have provided the professional development level of companies' employers, in the high quality form. the applying of in-service education programs has been a key component of professional development process for staff agro-industry company. the study is utilized experimental solomon four group designs to determine the impact of in-service education programs on agro-...

Research in traditional (bricks-and-mortar) services has broadly supported the link between service quality and customer loyalty. Given the significance of customer loyalty for the profitability of eservices, it is important to ascertain whether the established role of service quality as a driver of loyalty in traditional services translates to e-service settings. An important feature which dif...

this research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in iran. in the theoretical principles section, the concepts and de nitions related to services, satisfaction, banking and research background have been studied. the statistical community of the study was all the bank customers that have referred to the bankand have had interest...

Pada zaman modern ini, pengguna internet semakin canggih. Teknologi saat ini pun sudah dikenal luas kecanggihannya oleh masyarakat dan digunakan baik itu dari kalangan anak-anak bahkan sampai orang dewasa. Salah satu pengaruh hadirnya pada kegiatan komunikasi ialah beragam jenis media sosial. Negara Indonesia sendiri sebuah aplikasi berkembang dengan sangat cepat karena jaringan yang meluas. Pe...