South Africa is attempting to rewrite its history as a national heritage of empowered citizens working in close collaboration with the government. Recognising the inherent capabilities in fast-tracking development, ICT is regarded as a critical success factor in delivering development innovations in rural communities. However, the ICT innovations do not include the collaboration element. This p...

The market service share in Western European economies is growing at cost of agriculture and manufacturing. The success of these economies is more and more depending on the success of their service economy. The majority of the jobs, GDP and productivity growth depends on service innovation. The service sector accounts for more than two thirds of deployment and Gross Domestic Product (GDP) and G...

BACKGROUND Over the last two decades, the number of studies on electronic symptom reporting has increased greatly. However, the field is very heterogeneous: the choices of patient groups, health service innovations, and research targets seem to involve a broad range of foci. To move the field forward, it is necessary to build on work that has been done and direct further research to the areas h...

OBJECTIVE Digital innovations with internet/mobile phones offer a potential cost-saving solution for overburdened health systems with high service delivery costs to improve efficiency of HIV/STI (sexually transmitted infections) control initiatives. However, their overall evidence has not yet been appraised. We evaluated the feasibility and impact of all digital innovations for all HIV/STIs. ...

in today's business world, proper identification of customer’s requirements and a quick response to these requirements is a key to commercial success. increasing customer loyalty affects the profitability and organizations can ensure their long-term interests by means of planning. in today's competitive world, the services provided by the competing company have to be more similar to e...

Background Decentralisation in the health sector has been promoted in low- and middle-income countries (LMICs) for many years. Inherently, decentralisation grants decision-making space to local level authorities over different functions such as: finance, human resources, service organization, and governance. However, there is paucity of studies which have assessed the actual use of decisi...

Technological innovations provide an opportunity to improve product performance and reduce cost. Therefore, design organizations are interested in monitoring technological innovations. A large number of innovations are announced every year. Monitoring them manually is very time consuming. We are developing web-based innovation-alert services that can be used to monitor and communicate informati...

This study utilises a hypercube innovation model to analyse the changes in both healthcare informatics and medical related delivery models based on the innovations from Tele-healthcare, electronic healthcare (E-healthcare), to mobile healthcare (M-healthcare). Further, the critical impacts of these E-health innovations on the stakeholders: healthcare customers, hospitals, healthcare complementa...

During the last decades, the software for supporting hospitals’ information systems became more flexible in terms of adaptability and configurability. Some hospitals use these capabilities to create local IT innovations. However, information on these local IT innovations is rarely available, as a preceding Grounded Theory based study revealed. To tackle this shortcoming, a two year action resea...

Empirical studies have shown that, in many fields, product end users rather than product manufacturers are the first to prototype and apply innovations that later become the basis of important commercial products. This fundamental finding has the potential to significantly affect the way that product developers and market researchers go about the idea generation stages of new product and servic...