This paper presents a quality ontology that formalizes all the needed knowledge for the realization of a multi-perspective and adaptive evaluation of e-government services. Different perspectives are taken into account and the mappings between them are defined using the presented ontology, enabling a comprehensive and holistic view of quality. Based on the quality ontology presented, the evalua...

Implementation of transactional services in e-government is a very critical function for the development and success of a comprehensive e-government. Empirical efforts to conceptualize the organization, definition and delimitation to implement transactional services are often limited, to making public services available by means of online facilities on the internet, without taking into account ...

In the field of electronic government (e-government) the area of government-to-business (G2B) has received limited attention, compared to the much more researched area of government-to-citizen (G2C) [7] [11] [22]. This research explores the factors affecting the development of the G2B domain. Specifically we look at the primary modes of interaction that a business has with e-government, and exa...

— This article focuses on the design and characterization of management model for MSMEs, based on e-commerce and the GS1 international e-com standard. The first part contextualizes electronic commerce and its impact on domestic industry, and briefly describes the B2B e-commerce model used in Colombia. Subsequently the first step to apply the model is presented, which corresponds to the design o...

In an e-commerce or e-service environment, workflow involves not only a single organization but also a number of business partners. Workflow interoperability is therefore an important issue for workflow enactment in such an environment. In this paper, we propose the use of workflow views as a fundamental support for workflow inter-operability and for visibility by external parties. We present t...

Typical e-government projects, especially government-to-citizen applications, often involve multiple stakeholders. However, there is a lack of literature that addresses how government agencies can manage the stakeholder relationships in such projects. In this paper, stakeholders theory is used to look at how these relationships was managed in an e-government project, providing a perspective on ...

In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during th...

This paper surveys and analyzes the state of the art of agent-mediated electronic commerce (e-commerce), concentrating particularly on the business-to-consumer (B2C) and business-to-business (B2B) aspects. From the consumer buying behavior perspective, agents are being used in the following activities: need identification, product brokering, buyer coalition formation, merchant brokering, and ne...

Adoption of e-procurement systems and the likely benefits that organisations can achieve have been widely discussed. However, what still remains puzzling is the variation in benefits that organisations experience from the adoption of even the same e-procurement system. A few e-commerce scholars applied the factor-based approach to help explain difference in e-procurement benefits, but with limi...