Decision makers in a supply chain confront two main sources of uncertainty in market environment including uncertainty about customers purchasing behaviors and rival chains strategies. Focusing on competition between two supply chains, it is considered that each customer as an independent player selects products of these chains based on randomutilitymodel. Similar to quantal response equilibriu...

With the advent of information age, supplier selection has attracted researchers’ attention in field supply chain management. Optimal meets competitiveness industries and satisfaction customers However, considering sustainable factors including environmental social parameters, alongside customers’ expectations are main challenge selection. Moreover, incomplete hesitation among experts’ judgment...

Many organizations maintain identity information for their customers, vendors, and employees, etc. However, identities being compromised cannot be retrieved effectively. In this paper we first present a case study on identity problems existing in a local police department. The study show that more than half of the sampled suspects have altered identities existing in the police information syste...

Congestion on roads leads to uncertainty in travel times, which is important in delivery of goods, especially in a business environment where high levels of customer service are expected. Delivery periods to customers might be constrained by time windows, which makes the scheduling and routing of vehicles from the supplier’s side more difficult. Operations Research methods turn into heuristics ...

In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto-face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust. Relationship quality (RQ) is replacing service quality as a key source of superior performance and competitive advantage. Accordingly, this study investigates the...

During product development, ideas are narrowed down to a single one by the designers in order to satisfy the customers’ needs. This process is called concept selection and is crucial to the development of new products because, from this point onward, the design team is committed to a concept whose modification implies delays and additional costs. Decisions made during the concept selection phas...

In this paper, we develop a pricing model for rental services products whose expected value after purchase is subject to significant uncertainty. Such allow customers pay portion of product’s price as fee use the product trial period given length. At end period, users satisfied with may it by paying difference between and fee, whereas not simply return it. We construct offering increased purcha...

A example that illustrates how observed customer behavior impacts other customers’ decisions is the selection of a restaurant whose quality is uncertain. Customers often choose the busier restaurant, inferring that other customers in that restaurant know something that they do not. In an environment with random arrival and service times, customer behavior is reflected in the lengths of the queu...