Every business needs knowledge about their competitors to survive better. One of the information repositories is web. Retrieving Specific information from the web is challenging. An Ontological model is developed to capture specific information by using web semantics. From the Ontology model, the relations between the data are mined using decision tree. From all these a new framework is develop...

As a manager, no one needs to remind you that we live in a global economy that constantly bombards us with change and complexity. Every year, new technologies, markets, and competitors emerge at an everincreasing pace. As change accelerates, so do novelty and uncertainty. Future threats and opportunities become harder to predict. We also live in an increasingly complex, interconnected world, wh...

for business intelligence analysis as it can provide information about a company's external environment and its stakeholders. Traditional business intelligence analysis on the Web has focused on simple keyword searching. Recently, it has been suggested that the incoming links, or backlinks, of a company's Web site (i.e., other Web pages that have a hyperlink pointing to the company of interest)...

Actual developments and trends on Mobile Commerce are prompting more and more companies or startups in dislocating or positioning their business model in this attractive market. To be successful, it is necessary to know about the own strengths and weaknesses, about customers, competitors and critical success factors. The goal of this thesis is to provide a contribution about considering pertine...

Customer satisfaction and measurement issues have vital roles for businesses in providing and maintaining a competitive advantage. It is recognized that the businesses forming components of marketing mix by acknowledging the customers’ expectations, receive customer loyalty and profit in return. Via measuring customer satisfaction, organizations do not only have customer knowledge also have com...

UKM Mebel Berkah Raya is a company engaged in the field of furniture, one products produced Sofa products. The large number competitors who are company's competitors, makes it difficult for to compete with similar on market, therefore, conducts preliminary survey involving loyal customers owned by Raya, order find out desires sofa products, especially that Raya. data obtained shows problem prod...

Managers routinely seek to understand firm performance relative to the competitors. Recently competitive intelligence (CI) has emerged as an important area within business intelligence (BI) where the emphasis is on understanding and measuring a firm's external competitive environment. A requirement of such systems is the availability of the rich data about a firm's competitors, which is typical...

The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their customers. Log files provide a rich source of information about customers that can be used to achieve these services. However, the knowledge required to undertake such activity is far removed from what is provided by th...

Satisfying customers is usually pursued by identifying their needs and translating their demands into design targets and thereby assessing the implementation of improvements on a continuous basis in order to attain the set targets. Quality function deployment is a planning tool used to fulfill customer expectations and in-depth evaluation of a product. The presented research aimed to get QFD mo...

In 1996 Congress passed the landmark Telecommunications Act (hereafter “the Act”). The Act, under Section 271, allowed the Regional Bell Operating Companies to offer long distance service to their local customers in exchange for opening their own local networks to local competitors in that state. Using a state-level panel data set we evaluate the effect of FCC Section 271 decisions on entry int...