Service firms frequently contact customers after a transaction to solicit feedback and assess satisfaction with the service experience. Customers who have an ongoing relationship with a firm may receive satisfaction surveys after many or even most of their service encounters, yielding effects that are likely to be cumulative over time. Yet how these cumulative effects influence customer purchas...

today, in a competitive market, service organizations and producers have a great attention to optimization and customer satisfaction in order to become competitive. service organization must reduce the number of arrival, waiting time and service time in the queue to increase the customer satisfaction. in this paper by the aim of queuing theory we analyze the optimal amount of increment in a rep...

The traveling salesman problem (TSP) is one of the most intensively studied problems in computational mathematics. Information about real life systems is often available in the form of vague descriptions. Hence, fuzzy methods are designed to handle vague terms, and are most suited to finding optimal solutions to problems with vague parameters. This study develops a fuzzy multi-objective linear ...

in designing a product designers should take in to consideration several factors such as customers’ needs and opinion as well as the designing features and the relationship between these two.since each designer has his own idea, it is worth for both designer and producers to find a way for combining the customer needs and the designing of the product increases with the rate of customer satisfac...

The aim of this paper is to find out and check critical factors, which have a great impact over IPTV Customer Satisfaction. The research studied factors like Quality of Services, Channel Zapping Time and Repairing Packet Loss in network for Customer Satisfaction. The research is based upon primary data, which was collected through a questionnaire from the respondents of IPTV customers. The corr...

This study has been focused on finding the key determinants of customer loyalty and customer satisfaction in e-banking. The key factors of Customer loyalty are: customer retention; Security and Virtual Banking; and Technology invasion. Customer Retention emerges as an important factor influencing customer Loyalty with highest Eigen value and it explains maximum variation. This is followed by Se...