Currently, banking is experiencing rapid development so that bank management must be able to manage its business properly, this also applies Indonesian Islamic Banks which have fewer customers than conventional banks. For reason, improve and the service facilities provided on an ongoing basis customer satisfaction higher. The research method a quantitative using Banking Service Quality (BSQ) ap...

This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereb...

The issue of adequate measurement the use intangible assets and monitoring its impact on financial performance organization in recent decades is bridged by a measurement-managerial model that unites non-financial indicators - Balanced Scorecard (BSC). Since this paper focuses banks as representatives specific, modern organizations, subject research to examine possibility applying analysis banki...

The extant operations management literature has extensively investigated the associations among quality, customer satisfaction, and firm profitability. However, the influence of employee attributes on these performance dimensions has rarely been examined. In this study we investigate the impact of employee satisfaction on operational performance in highcontact service industries. Based on an em...

Customer satisfaction is the key to a service company's success, especially in banking industry with its increasingly fierce competition. measured by staff services, where interaction between customers and key. Unsatisfactory frontline staff's (forntliner) services can lower bank's image customers' eyes. This study aimed analyze customer frontliner's at Bank-X official branch of Sudirman. The d...

The purpose of this study was to determine and analyze: (1) Promotion; (2) Personnel; (5) Process; (3) Consumer Satisfaction (4) Influence Promotion Performance, Personnel, Process Performance on Micro Credit Customer at Bank BJB Bandung City. research method used in is a descriptive survey an explanatory survey, the unit analysis Customers City with sample 50 people. type investigation causali...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...