Citrus red mite (CRM) is known as the most common sensitizing allergen in subjects with asthma and rhinitis working on citrus farms. The aim of this study is to evaluate the role of specific IgG1 (slgG1) and specific IgG4 (slgG4) to CRM in citrus farmers. Questionnaire survey and skin prick test including CRM antigen was done by 136 workers. Specific IgE (slgE), slgG1 and slgG4 to CRM were dete...

OBJECTIVE To identify the distinctive contributions of high-reliability theory (HRT) and normal accident theory (NAT) as frameworks for examining five patient safety practices. DATA SOURCES/STUDY SETTING We reviewed and drew examples from studies of organization theory and health services research. STUDY DESIGN After highlighting key differences between HRT and NAT, we applied the frames to...

http://dx.doi.org/10.1016/B978-0-12-404729-7.00002-2 Copyright © 2015 Eric H. Davidson and Isabelle S. Peter. Published by Elsevier Inc. All rights reserved. 1. Introductory Overview of Developmental GRNs 42 1.1 GRN function and how GRNs are encoded in the genome 42 1.2 GRN hierarchy and modular organization 43 1.3 Models of GRN topology 44 2. Boolean Spatial Output 45 3. Regulatory States 48 4...

Since the publication of To Err is Human, health care professionals have looked to high-reliability industries such as commercial aviation for guidance on improving system safety. One of the most widely adopted aviation-derived approaches is simulation-based team training, also known as crew resource management (CRM) training. In the health care domain, CRM training often takes place in custom-...

Many studies on information systems (IS) place greater emphasis on the concept of users than on structures to explain the impact of information technologies (IT) in organizations [Boudreau & Robey 2005, Cousins and Robey, 2005; Chu & Robey, 2008]. Human agency offers a theoretical framework for greater insights into the use of new technologies like Enterprise Resource Planning (ERP) or Customer...

Mobile technology offers a high potential to significantly transform the ways how a company can interact with their customers and even with own employees. In recent years researchers started to analyze those potentials from the perspective of customer relationship management (CRM) but mainly concentrated on traditional business-to-customer (B2C) relationships. The concept of collaborative CRM e...

This paper presents the definition of a Reference Application Architecture for the Customer Relationship Management (CRM) domain. The definition of the Reference Application Architecture is done by extracting best practices from five CRM commercial solutions: SugarCRM, Microsoft Dynamics CRM, Sage CRM, Oracle Siebel CRM and Salesforce CRM. The CRM Reference Architecture was developed considerin...

The implementation of CRM systems has become very necessary for organizations in order to effectively manage their relationships with the customers. Unfortunately, it has faced various failures in different industries. Besides, the existence of implementation methodologies or frameworks that guide the successful implementation of CRM systems are still lacking. In response to that, this paper ai...

The implementation of CRM systems has become very necessary for organizations in order to effectively manage their relationships with the customers. Unfortunately, it has faced various failures in different industries. Besides, the existence of implementation methodologies or frameworks that guide the successful implementation of CRM systems are still lacking. In response to that, this paper ai...

To build a clear understanding of the management of the technology and organizational elements of CRM systems, this research tries to form propositions based on literature findings and experts’ experiences to explain (1) the elements of the technology and organizational sides of a CRM system, and (2) how the technology and organizational elements interrelate to create effective CRM operation. T...