This paper aims to explore the applicability of the RFM (Recentness,Frequency,Monetary) model in the customer segmentation of auto services companies, for which it obtains the weight of each index through the method of analytic hierarchy process (AHP) and segments the customers with K-means clustering method. This paper divides customers into several segments by comparing customer lifetime valu...

The integrated evaluation method is the most important tender evaluation method in material procurements. However, subjective consciousness of the evaluation experts and the weights of the technical conditions, business conditions and price conditions have excessive impact on the evaluation results, which make the process and result of tender evaluation undependable. In this paper an improved i...

In SPICE (Software Process Improvement and Capability dEtermination) assessments, the rating of a process attribute is determined by the aggregated achievements of associated MPs (management practices). Previous rating scale usability studies revealed that experienced assessors had difficulty distinguishing the boundaries between adjacent ratings: Fully and Largely, Largely and Partially, and P...

In the last few years, there has been an increasing growth in the number of collaborative partnerships between suppliers and manufacturers as a means to meet more complex customer needs and remain competitive. Selecting suppliers for a collaborative new product development (CNPD) process is a multicriteria decision making problem involving both qualitative and quantitative factors. The aim of t...

As the offshoring becomes more widespread, business practitioners outsource their activities to overseas countries. Although there is a wealth of academic literature examining outsourcing and offshoring, there is little literature that addresses the current outsourcing decision most firms facing, which is where to outsource. Given multi-attribute nature of offshore location selection, this pape...

Fuzzy AHP is often used in multi-criteria decision analysis. In this paper we consider an example given by Deng [I] and in particular the method used to approximate the fuzzy principle eigenvector of the fuzzy pairwise comparison matrices. We show Nigel Steele Computational Intelligence Group, School of Mathematical and Information Sciences, Coventry University, Priory Street, Coventry. CV1 5FB...

In the Analytic Hierarchy Process (AHP), priorities are derived via a deterministic method, the eigenvalue decomposition. However, judgments may be subject to error. A stochastic characterization of the pairwise comparison judgment task is provided and statistical models are introduced for deriving the underlying priorities. Specifically, a weighted hierarchical multinomial logit model is used ...

Energy resources are classified as renewable and non-renewable in general. Non renewable energy resources have been exhausted gradually. Renewable energy resources such as wind power, hydropower, geothermal power, solar power and photovoltaic power have importance more than ever before. But, researchers are looking for selections of renewable electricity generation as it is a technological prob...