After more than two decades of development, e-Government services have become not only familiar to but also a significant part of citizens’ life. However, as the needs of citizens in using e-Government services changes, an improved understanding of citizen’s continuous use intention is warranted. This study therefore aims to explore the factors that influence citizens’ continuous use intention ...

This paper suggests a novel success framework for customer relationship management (CRM) based on a conceptual implementation model to identify associated critical factors and their contribution to overall success/failure. Fuzzy analytic network process (FANP) is applied to identify the relative importance of each factor in successful implementation of each stage and the CRM initiative as a uni...

A model of business success was developed with motivational resources (locus of control, self-efficacy, achievement motivation, and self-reported personal initiative) and cognitive resources (cognitive ability and human capital) as independent variables, business owners' elaborate and proactive planning as a mediator, and business size and growth as dependent variables. Three studies with a tot...

Article history: Received 24 February 2010 Received in revised form 18 March 2011 Accepted 28 March 2011 Available online 19 April 2011 Previous research efforts suggested that firms' overall e-business success tends to deliver greater organizational performance. However, few researchers examined how a firm leverages e-business investment to gain greater e-business success. Even fewer researche...

The prediction of business crises is an important academic topic of which many have used artificial intelligence methods to build an early warning system for this purpose. The objective of this study is to enhance the accuracy in predicting business crises by proposing an innovative model that combines financial variables with a system that integrates Case Based Reasoning (CBR) model with a Sup...

according to research, over seventy percent of change efforts have been failed to achieve the expected goals. there are many reasons for the failure of change implementation, however, at the strategic and macro level, the non-alignment between business strategy and change variations may lead to the failure of change efforts. in this paper, the alignment between business strategy and change vari...

Business models have gained much interest in the last decade to analyze the potential of new business ventures or possible innovation paths of existing businesses. However, the business model concept has only rarely been used as basis for quantitative empirical studies. This paper suggests the concept of a Business Model DNA to describe the characteristics of specific business models. This conc...

A majority of efforts in terms of technology commercialization have failed; however, the issue of commercialization and its high importance are agreed upon by policymakers, entrepreneurs, and researchers. This shows the high complexity of the commercialization process. One of the main solutions to overcome the commercialization problems is to predict the success of technology commercialization ...

The rise of the Internet and various information and communication technologies have opened up possibilities for businesses to grow and expand through the World Wide Web. Many businesses thus have started to engage in online business-to-business (B2B) transactions. However, though B2B e-marketplaces produced an early excitement from industry verticals, there have been many challenges which led ...