A various of previous research have found that different generation has a positive and negative traits. Generation Z is born between 1995 2012. distinct qualities including the need for convenience, are watchful worried about their emotional, physical, financial safety, also realistic view importance profession. There been high turnover rate Z. Employees in call center interact with customers o...

We analyze the business process offshore/outsourcing trend based on the theoretical framework of transaction cost economics and resource-based view. We propose a two-dimensional taxonomy of different sourcing arrangements of business processes and services. Along the outsourcing/vertical integration dimension, we emphasize the effect of the characteristics of business processes such as asset sp...

Wider use of outsourcing to include ASP, web services and business process outsourcing, will increase the complexity of the outsourcing relationship. Jae-Nam Lee, in his paper titled “Exploring a Causal Model for the Understanding of Outsourcing Partnership” looks at key issues in establishing a successful partnership. He investigates elements like shared knowledge, mutual dependency and organi...