In the current volatile and demanding business environment, managers are so eager to demonstrate that their organizations are excellent which can mainly be achieved through continuous performance improvement. The most applicable and suitable tools that by the assessment of organizations shows how successful they are in the organizational excellence path is European Foundation for Quality Manage...

I n Search of Excellence, the 1982 best-selling book by McKinsey partners Tom Peters and Robert Waterman, introduced the mass business audience to the firm’s 7-S model. The model, also influenced by an earlier collaboration between McKinsey and management scholars Richard Pascale and Anthony Athos (The Art of Japanese Management, 1980), describes the seven factors critical for effective strateg...

Today's process manufacturers are faced with a volatile economy, intense competition and rising energy/material costs. Improving operational for margin purposes, but also for long term success. Cost reduction and quality/productivity improvement have now become key levers for gaining competitive advantage. Operational excellence is the pursuit of conducting business in a manner that continuousl...