Prior research on the interplay between service innovation, strategic orientation, and business performance is limited. This study tests a conceptual model which hypotheses mediating effects of Walker and Ruekert’s (1987) strategic orientations on the innovation-performance relationship. The sample consists of 1413 business services or consumer services providers in eleven countries. In general...

The paradigm of automated service composition through the integration of existing services promises a fast and efficient development of new services in cooperative service (e.g., business) environments. Although the “why” part of this paradigm is well understood, many key pieces are missing to utilize the available opportunities. Recently “service communities” where service providers with simil...

In telecommunications, increasingly complex service systems evolve which have the objective to produce ICT services. The increased complexity is due to the convergence of the industry sectors information technology, telecommunications and media. Telecommunication network operators are challenged to modify their business strategies: they can not any more produce ICT services in a vertically inte...

The integration of Business Process Management (BPM), Service Oriented Computing (SOC) and Model Driven Development (MDD) paradigms to improve the development of services oriented solutions from business models is nowadays in the spotlight. Organizations wanting to remain competitive despite the constant changes in their business are paying more attention to their business processes and its bas...

In this paper, we introduce an analytical model for maximizing social welfare, which can be used for finding the optimal offering of a set of software services. The analytical model also explains the impact of service flexibility on customer’s selection of business services and on the revenue of service providers. The analytical model is based on a utility model and a cost model. The cost model...

The World-Wide-Web is fast becoming a crucial medium for electronic commerce. Many companies are now involved in on-line retailing of goods and services to consumers through the Web. In some industries, business partnerships are being fostered in order to broaden the scope of their markets. One example is the telecommunications industry, where changes in business structure, spirited by deregula...

for dissemination) Work Package 12 provides the DIP consortium and in particular the technology providers in DIP with realworld background information on potential application areas for Semantic Web Services. This deliverable gives an overview of Semantic Web Services and nine potential application areas and analyzes one application area, namely Business Process Management, in more detail.

In Service-oriented Architectures, business processes can be realized by composing loosely coupled services. If services in the Internet of Services with comparable functionalities but varying quality levels are available at different costs on service marketplaces, service requesters can decide, which services from which service providers to select. The work at hand addresses computing an optim...

The rapid technological changes taking place is impacting business practice across all business sectors. E-commerce has become the norm and business models have slowly evolved to take account of the electronic business world. The electronic infrastructure and channels of e-commerce are particularly suited to information based goods and services, after these services are just pushing electronic ...

Infrastructure as a Service is a provision model in which a Cloud Service Provider (CSP) outsources the equipment used to support operations, including storage, hardware, servers and networking components. In such an service model customer stores his/her information in the hands of service providers, the insider attacker, hacking etc are vital corners to be handled, many have proposed solutions...