studying about the customer segmentation and begetting customer ranking plan diverts more attention in recent years. in this regard, this study tries on providing a methodology for segmenting customers based on their value driver parameters which extracted from transaction data and then ranks customers with regard to their customer lifetime value (clv) score. discovering hidden pattern between ...

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...

in the present study, the survey research strategy was used to investigate the effect of factors influencing the success of customer relationship management (crm) considering mediating effects of organizational factors. the population consisted of managers and employees in the sports services sector of six metropolitan hotels of iran and 67 hotels were selected as the study sample. the data wer...

In today’s constantly connected world, the dependence on web-based technologies is ubiquitous, creating opportunities for both malicious and benign activity. As a result, it is essential that we be able to identify users on the web. Although simple methods, such as tracking a user by userid or by IP address exist, these methods can easily be evaded if the user so desires, by creating multiple i...

This paper details the design, implementation and evaluation of an ontology-based knowledge sharing tool. The system, “Squidz”, automatically classifies browsed web pages against an ontology, and allows users to share comments made about those pages to members of a community. As the user browses web pages, recommendations of relevant documents which have already been shared are produced, based ...

When documents are collected together from diverse sources they are unlikely to contain useful hypertext links to support browsing amongst them. Manual, or semi-automated link creation is often infeasibly time-consuming for large document collections. We present Phrasier, an interactive system which automatically introduces links to related material into documents as the user browses and querie...