Proportional service differentiation models are simple and effective approaches to service differentiation in Internet. Schedulers for delay differentiation are important elements of these models. We describe a new scheduler for proportional delay differentiation called BPR+: Optimized BacklogProportional Rate scheduler. BPR considers waiting times of packets that are backlogged in queues in or...

In times of high market transparency and rapidly evolving technologies, customer requirements are constantly rising and long-term customer loyalty is hard to achieve. Therefore, enterprises have spent enormous efforts on professionalizing their customer relationship management (CRM). Complaint management holds a key position in CRM, since it helps restoring customer satisfaction and repurchase ...

Business Process Redesign (BPR) is a process oriented methodology to improve organizations. Although literature on BPR is available in abundance, little concrete support on how to get from as is towards to be is available [12]. We propose the use of an evolutionary redesign approach that is based on BPR best practices to fill this gap. The approach is evolutionary in nature, because local updat...

BACKGROUND People with Severe Mental Illness (SMI) frequently experience problems with regard to societal participation (i.e. work, education and daily activities outside the home), and require professional support in this area. The Boston University approach to Psychiatric Rehabilitation (BPR) is a comprehensive methodology that can offer this type of support. To date, several Randomised Contr...

Healthcare in Canada is facing many problems. The most publicised symptoms are excessive waiting times for patients, lack of access, high cost of delivery and medical errors. e-health has been introduced as a potential solution for such problems. This research will explore the area of e-health and the technologies as well as the concepts that are included under its large umbrella. Bearing in mi...

An opportunity to study the contribution of the management accountant has emerged with companies' adoption of change management techniques. This paper provides a structured way of studying the management accountant’s contribution in Business Process Reengineering (BPR), a widely adopted change management technique. Efficient use of limited resources is critical for the success of any BPR effort...

A R T I C L E I N F O Strategy, Marketing, Loyalty, Customer, Bajapuik Savings & BPR Gunung Pangilun. Received 20 April 2011 Received in revised form 23 April 2011 Accepted 24 April 2011 Available online 26 April 2011 This study attempts to look and see if the marketing strategy of product, price, and location and upon promotion will affect customer loyalty bajapuik savings on PT.BPR Berok Gunu...

The spectral sequence (1) was introduced in [9] and [8]. Here, BPR is the Realoriented Brown-Peterson spectrum, which was constructed from Landweber’s Real cobordism spectrum MR [10] by Araki [2]. These are Z/2-equivariant spectra, indexed on RO(Z/2). The subscript ⋆ refers to the RO(Z/2)-indexing, i. e. all (bi)degrees k + lα, k, l ∈ Z, where α is the sign representation of Z/2. Thus, the spec...

A fundamental challenge in any Business Process Redesign (BPR) project is to come up with a new process design that is in one or more ways superior to the existing plan. Based on earlier research, a framework to help the designer in selecting the proper best practice(s) for this purpose is presented and validated in this paper. It is described how the framework is used in generating improved pr...

This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. The ...