banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

systemic risk is the risk of collapse in the financial system. due to the financial crisis that hit the world economy in 2008, the study of systemic risk in the banking sector became more attractive for researchers. in this research we study systemic risk in the iranian banking sector by using a famous systemic risk measure, the ∆covar. to compute the measure, we employ dynamic conditional corr...

Banking security is an instance of a socio-technical system, where technology and customers’ practices need to work in harmony for the overall system to achieve its intended aims. While the technology of banking security is of interest, our study focuses on exploring the specific practices of household bank customers in the Kingdom of Saudi Arabia (KSA). The findings describe some practices of ...

Is Greece a reforming economy? The purpose of this paper is to present the evolution and structure of the banking sector in Greece, with reference to the parallel experiences of the Eastern European (EE) countries. In Section 2, we are concerned with the domestic economic environment within which the Greek Banking System (GBS) operates. and the pressures building up within the system encouragin...

After the revolution of 1979, all of the private banks existing in Iran were nationalized and the economic system was based on public, cooperative and private sectors and banking operations were categorized in public sector. Consequently, private sector and foreign banks were bared from doing banking operations in Iran. According to the recent laws and regulations passed in Iran, the Irani...

Following entry into the European Community in 1986, Portugal transformed rapidly its repressed banking system with deregulation, the opening of borders, the granting of new banking licenses, and privatization. In a more competitive banking system, one would expect a priori an increase in operational efficiency. This paper attempts to quantify the magnitude of efficiency gains over the years 19...