When dealing with guests’ complaints using English language, hospitality frontliners at hotels in Indonesia will also rely on their pragmatic competence to satisfy the guests. This research is aimed analyzing strategies used by students handling especially terms of apologizing and whether there a significant difference between those part-time job experience without experience. The study utilize...

Pragmatic competence, generally defined as the study of language in its social context, has been part and parcel learning teaching. Oftentimes, second learners tend to fall short expressing themselves spite their linguistic competence. Second pragmatic research shown that greater difference between cultures, likelihood failure among non-native speakers English. With this mind, aims at comparing...

Footnotes 1. See generally NICHOLAS TAVUCHIS, MEA CULPA: A SOCIOLOGY OF APOLOGY AND RECONCILIATION (1991). 2. It is worth noting that, empirically, it is not clear whether, under what circumstances, or to what degree an apology might alter the risk of an adverse liability determination. Whether apologies influence liability decision making in civil cases has not been examined in empirical studi...