This study utilizes a processing tracing method to explore the processes of trust formation in web-based productbrokering recommendation agents (RAs). We compare and contrast the processes of trust/distrust formation in an attribute-based RA (a typical content-based RA) versus a need-based RA (a content-based RA plus need-based questions). Concurrent verbal protocols from 49 subjects were colle...

Introduction. We report the results of an investigation of the role and implications of the shortage of trust (untrust), mistrust and distrust in the context of information work. Whereas trust has been discussed extensively in information studies literature, its ’dark side’ has been largely omitted before. Method. The conceptual discussion is based on empirical material gathered using thematic ...

Despite the scholarly interest in contracts and trust governing interorganizational relationships, an understanding of how contracts influence trust remains limited by the way in which the interaction between the two constructs is conceptualized. By bringing together recent advances in the literature on interorganizational governance, I consider (a) the controlling and the coordinating dimensio...

We analyse the problem of contradictory information distribution in networks of agents with positive and negative trust. The networks of interest are built by ranked agents with different epistemic attitudes. In this context, positive trust is a property of the communication between agents required when message passing is executed bottom-up in the hierarchy, or as a result of a sceptic agent ch...

In this age of internet and electronic commerce it is becoming increasingly important to have and to manipulate information about the trustworthiness of the content or service providers in order to make informed decisions. This paper explores realistic models of trust and distrust based on partially ordered discrete values and proposes a framework, which is sensitive to local, relative ordering...