When disturbances make it impossible to realise the planned flight schedule, the dispatcher at the airline operational centre defines a new flight schedule based on airline policy, in order to reduce the negative effects of these perturbations. Depending on airline policy, when designing the new flight schedule, the dispatcher delays or cancels some flights and reassigns some flights to availab...

The reduction in transportation costs when travelling with a low-cost airline (LCA) seems to have modified the composition of the trip budget. An understanding of expenditure composition when comparing LCA and legacy airline travellers is vital for destination marketers. Using micro official statistics data for air travellers to Spain in 2010 and the compositional data analysis (CODA) methodolo...

September 11, 2001 will always be considered a turning point in the history of America. Terrorists attacks in New York City and Washington D.C. with aircrafts, were proved to be a major catastrophe for American as well as world airline industry. The North American airspace was completely shut down for four days and airline industry faced an unprecedented decline in demand for air travel immedia...

This paper examines the airline industry to develop a synergy model in internal and external suppliers for Asian airlines industry. An extensive literature review is conducted to present a synergy model to develop Asian airline competitiveness, safety and service quality. The literature review is highlighted to seek the relationships between internal marketing and internal service quality and i...

This paper discusses a decision support system for airline and railway crew planning. The system is a state-of-the-art branch-and-price solver that is used for crew scheduling and crew rostering. We briefly discuss the mathematical background of the solver, of which most part is covered in the Operations Research literature. Crew scheduling is crew planning for one or a few days that results in...

A specter is haunting America’s airline industry: It’s the ghost of Eastern Airlines. Once one of America’s largest carriers, Eastern went out of business in 1991 following a prolonged, crippling and acrimonious strike. The episode was a nadir for labor relations in the airline industry. Even if things are not quite as bad now as then, serious problems are weakening America’s major airlines—and...

In today’s competitive climate, customer relationship management (CRM) has become an essential component in airline business strategies. CRM in the airline industry would be based on analyzing customer data in order to understand preferences and behavior. In this paper, we apply data mining techniques to real airline frequent flyer data in order to derive CRM recommendations and strategies. Clu...

We analyze the interaction of …rm product quality and pricing decisions with …nancial distress and bankruptcy in the airline industry. We consider an airline’s choice of quality and price as dynamic decisions that trade o¤ current cash ‡ows for future revenue. We examine how airline mishandled baggage, on-time performance and pricing are related to …nancial distress and bankruptcy, controlling ...

Airline crew rostering is the assignment problem of crew members to planned rotations/pairings for certain month. Airline companies have the monthly task of constructing personalized monthly schedules (roster) for crew members. This problem increased more and more complex and difficult while the aspirations/criterias grew to assess the quality of roster and the constraints increased excessively...