There are many pressures on universities these days to reduce costs without reducing the quality of education. The author has used Quality Function Deployment (QFD) to design a new course in Total Quality Management (TQM) that has increased the student to teacher ratio in the course, grown from one section to three, and continuously sends student teams into various departments in the University...

Quality Function Deployment (QFD) is a product development methodology which is aimed at increasing customer focus in product development. Industrial research has suggested that, in variant design, the provision of customer feedback information, from fielded products similar to the product under development, could be useful to the new development. This paper investigates the use of case outcome...

Quality function deployment (QFD) is a planning tool used in new product development and quality management. It aims at achieving maximum customer satisfaction by listening to the voice of customers. To implement QFD, customer requirements (CRs) should be identified and assessed first. The current paper proposes a linear goal programming (LGP) approach to assess the relative importance weights ...

Quality function deployment (QFD) is a systematic method used for developing a product or service, that helps transforming customer requirements (CRs) into appropriate engineering characteristics (ECs). How to obtain the importance of ECs in QFD is a fundamental and crucial issue for efficiently planning resource allocation. Owing to the typical imprecision or vagueness in the QFD process, the ...

In this paper, an alternate framework for deployment called Concurrent Function Deployment (CFD) for managing a product's life-cycle process is described. The framework considers parallel deployment of several value characteristics as opposed to a single value such as Quality. The American Supplier Institute's (ASI's) quality function deployment (QFD) concept [Sullivan, 1988] is a typical case ...

This paper describes a proposal of a systemic model for applying QFD, designed to reduce its application difficulties. This model is constructed based on Axiomatic Design (AD). The paper presents the steps of this on-going research project, namely: a literature analysis, a field research to collect empirical data, and the application of AD. The results from those steps made possible to establis...

This paper describes the development of computational support tools for practically successful engineering techniques. The paper reviews the requirements for manual Quality Function Deployment techniques, presents them, and discusses their limitations. It argues that computational support tools can alleviate most of these limitations and that a graph-based information representation for such te...