An increasing number of Taiwanese universities are improving operational performance through innovation and total quality management (TQM). In addition, the National Quality Award (NQA), which is based on TQM, is now used to evaluate quality performance in various industries in Taiwan. Thus, several models for performance measurement have been proposed in recent years. However, these models do ...

This study aims to determine whether there is influence between the Principal’s Participatory Leadership and School’s culture on Implementation of Total Quality Management (TQM) at SMK Negeri 1 Prabumulih. The population this were 100 teachers Prabumulih State Vocational School sample taken using Slovin formula was 80 teachers. research uses quantitative with correlation descriptive methods, wh...

Nowadays, the quality of products has become one of the critical subjects in organizations to satisfy customers and gaining profit. In this respect, Total Quality Management (TQM) is recognized as one of the popular and effective systems in organizations. Although advantages of TQM are enormous, its implementation is justified only when it has a meaningful and considerable impact on financial p...

Thai manufacturing SMEs have played a major role in developing Thai economy, social and employment. In this situation, they have been confronted by forceful overseas competitors, especially in lowcost producers such as China, India, Vietnam, etc. They need to upgrade organisational performance in order to increasing their international competitiveness. However, most of Thai manufacturing SMEs h...

This study aimed to determine the readiness level of the studied seaport’ managers for Establishment of Total Quality management (hereinafter referred to as TQM). Thus because all of the ports are of trading kind so they are considered as a servicing organization and due to optimizing the research, the TQM principles such as commitment, customers focus, pragmatism, employee involvement, trainin...

Empirical studies indicate that only a handful of the soft TQM elements contribute to organisational performance. The elements of soft TQM, such as executive commitment, loyalty, teamwork and empowerment, training and education, are essentially leadership and human resource (HR) aspects. The objective of this study is to examine the state of leadership and HR focus in TQM research in Australia ...

Purpose: The purpose of this paper is aimed at development and validation of an instrument for factor analysis implementation in cement industries of India. It provides consolidation of the quality literature by identifying 09 Critical Success Factors for analysis. Design/methodology/approach: The paper presents the case study approach of current green manufacturing strategies of cement compani...

South Africa has embarked on a process of education renewal by adopting outcomesbased education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the TQM model because of a strong focus on the employe...

©Society for Business and Management Dynamics Role of Benchmarking in Total Quality Management: Case of Telecom Services Sector of Pakistan Faiza Sajjad1 and Dr.Shehla Amjad Abstract The main purpose of this paper is to present the importance of benchmarking in TQM and organizational performance. To determine the various benefits an organization can derive from the application of total quality ...