Thai manufacturing SMEs have played a major role in developing Thai economy, social and employment. In this situation, they have been confronted by forceful overseas competitors, especially in lowcost producers such as China, India, Vietnam, etc. They need to upgrade organisational performance in order to increasing their international competitiveness. However, most of Thai manufacturing SMEs h...

This study aimed to determine the readiness level of the studied seaport’ managers for Establishment of Total Quality management (hereinafter referred to as TQM). Thus because all of the ports are of trading kind so they are considered as a servicing organization and due to optimizing the research, the TQM principles such as commitment, customers focus, pragmatism, employee involvement, trainin...

Empirical studies indicate that only a handful of the soft TQM elements contribute to organisational performance. The elements of soft TQM, such as executive commitment, loyalty, teamwork and empowerment, training and education, are essentially leadership and human resource (HR) aspects. The objective of this study is to examine the state of leadership and HR focus in TQM research in Australia ...

Purpose: The purpose of this paper is aimed at development and validation of an instrument for factor analysis implementation in cement industries of India. It provides consolidation of the quality literature by identifying 09 Critical Success Factors for analysis. Design/methodology/approach: The paper presents the case study approach of current green manufacturing strategies of cement compani...

South Africa has embarked on a process of education renewal by adopting outcomesbased education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the TQM model because of a strong focus on the employe...

©Society for Business and Management Dynamics Role of Benchmarking in Total Quality Management: Case of Telecom Services Sector of Pakistan Faiza Sajjad1 and Dr.Shehla Amjad Abstract The main purpose of this paper is to present the importance of benchmarking in TQM and organizational performance. To determine the various benefits an organization can derive from the application of total quality ...

Purpose This study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation. Design/methodology/approach The results rely a structured survey conducted among an extensive sample Finnish SMEs. In addition to examination relationship between TQM performance in terms reputation, takes view possible effects industry, size cert...

The purpose of this study is to point out the factors that promote and hinder intention apply TQM in petroleum liquefied gas enterprises Vietnam. was conducted based on survey data 486 Vietnam with respondents being members business leadership or person charge quality management collected during period from October 2020 February 2021.The results show (1) Perception effectiveness TQM; (2) Percei...