Despite the increased concerning about embedded system security, the security assessment of commodity embedded devices is far from being adequate. The lack of assessment is mainly due to the tedious, time-consuming, and the very ad hoc reverse engineering procedure of the embedded device firmware. To simplify this procedure, we argue that only a particular part of the entire embedded device’s f...

Selecting the right vendor from a large number of possible vendors is a non-trivial task, in which multiple criteria need to be examined carefully. The Multiple criteria decision making provides an effective framework for vendor comparison based on the evaluation of multiple conflict criteria. The decision maker’s information on the conflicting criteria is imprecise due to lack of time or lack ...

I this paper, we examine contracts to coordinate the capacity decision of a vendor who has been hired by a client to provide call center support. We consider a variety of contracts, all based on our observations of contracts used by one large vendor. We examine the role of different contract features such as pay-per-time, payper-call, service-level agreements, and constraints on service rates a...

This study aims to examine factors influencing customer satisfaction and trust towards vendors on the mobile Internet. Data were analysed among 200 respondents who completed the questionnaire by employing multiple regression analysis. Results revealed that customer satisfaction towards the vendor was significantly influenced by ease-of-use, responsiveness, and brand image. Meanwhile, customer t...

This paper discusses how a vendor manages multiple products within its multiple non-identical retailers operating under a vendor managed inventory (VMI) contract that allows unequal shipment frequencies to the retailers. The vendor replenishment cycle for each product is taken to be an integer multiple of the retailer replenishment cycle where vendor is penalized for exceeding the upper stock l...

Research confirms that commercial OSS exists in many different ways according to its revenue model, type of license, development style, number of participating firms, number of participating volunteers or governance mode. In order to differentiate between an increasing variety of commercialization approaches, one may distinguish between projects with one dominating company, so called single ven...

Due to its complex nature, after-sales service support for systems such as aircraft engines is commonly outsourced to the vendor. A key input to contracting for such support is system reliability. When producttechnology is new, the vendor often knows more about reliability than the buyer, potentially leading to contractual inefficiencies. This paper examines the role of after-sales contracts as...

Enterprises rely more on Information Systems (IS) and software than ever before. However the issue of maintaining a vendor-supplied IS, in particular standard packaged software, has been poorly represented within academic literature. This paper presents a conceptual study that synthesises the current state of research concerning the deferral or execution of vendor-supplied maintenance by the pu...