Embracing sustainability in the 21st century entails developing environmental identity, so that attitudes towards energy result from core values of one’s individual and social identity. This study aims to explore shift formation identity throughout course two-year period (2018–2020). A dataset 8,677,961 tweets, Facebook posts comments 325,228 news articles was collected carry out quantitative a...

The impact of social influence causes people to adopt the behaviour of others when interacting with other individuals. The effects of social influence can be direct or indirect. Direct social influence is the result of an individual directly influencing the opinion of another, while indirect social influence is a process taking place when an individual's opinion and behaviour is affected by the...

Newspaper comment sections allow readers to voice their opinion on a wide range of topics, provide feedback for journalists and editors may enable public debate. Comment have been criticized as medium toxic comments. Such behavior in has attributed the effect anonymity. Several studies found relationship between anonymity comments, based laboratory conditions or comparison comments from differe...

The more popular a public figure on Instagram (IG), the number of followers also increase. When posts something, there are many comments from other users. In fact, all comments, not them relevant to post, such as advertising, links, or clickbait comments. type that irrelevant post is usually called spam Spam will interfere with information flow and may lead misleading information. This research...

Social Networks allow users to self-present by sharing personal contents with others which may add comments. Recent studies highlighted how the emotions expressed in a post affect others’ posts, eliciting a congruent emotion. So far, no studies have yet investigated the emotional coherence between wall posts and its comments. This research evaluated posts and comments mood of Facebook profiles,...

Previous research on reputation systems has primarily focused on the trust building function of reputation systems. The current research also addresses the trust rebuilding function of reputation systems, specifically, the role of the short text comments given in reaction to negative feedback. Online markets are noisy environments; rebuilding trust is therefore often necessary. The results of t...

Blogs form an important on-line social network as they are maintained periodically, and are easily accessible. An important aspect of any blogspace is the relationship of bloggers based on comments. This important aspect is, however, largely ignored in previous works. In this work, we study the evolution of this specific type of social network, blogosphere comment graph. We look at the densific...

this study is a typological description of written formative feedback in an efl context in iran. twenty m.a. students of tefl participated in the study. they were required to summarize a scholarly article in each session on which the instructor would provide written corrective feedback (cf). written formative comments were extracted, coded, and categorized into various types, such as asking for...

Online news has gradually become an inherent part of many people’s every day life, with the media enabling a social and interactive consumption of news as well. Readers openly express their perspectives and emotions for a current event by commenting news articles. They also form online communities and interact with each other by replying to other users’ comments. Due to their active and signifi...

There are at least eleven ways to listen the customers: transactional surveys, mystery shopping, new declining and lost customer surveys, focus group interviews, customer advisory panels, service reviews, customer complaint, comment, inquiry capture, total market surveys, employee field reporting, employee surveys and service operating data capture (Parasuraman as cited in Cook, Heath, Thompson...