An extensive literature on the causes of challenging behaviors has been developed, primarily in the applied behavior analysis literature. One hundred and seventy-three empirical studies were reviewed where functional assessment serves as the primary method of identifying these causes. Most of the studies were able to identify a clear function or functions. Most commonly established causes were ...

BACKGROUND The prevalence, phenomenology aetiology and correlates of four forms of challenging behaviour in 32 children and adults with Smith-Magenis syndrome (SMS) were investigated. METHODS Cognitive assessments, questionnaires and semi-structured interviews were used to gather data on intellectual disability, verbal and physical aggression, destructive behaviour and self-injury and on char...

Tangible User Interfaces (TUIs) have drawn the interest of HCI and learning communities because of their potential positive impact on the learning experience. In this paper, we describe a preliminary study of a TUI application for training spatial skills of carpenter apprentices. We designed a tangible interface to perform a CAD modelling activity in a way that resembles what apprentices do in ...

One of the many reasons why GIS programmes in Africa and elsewhere in the developing world never get started is that top management are not fully persuaded to support such innovations. A favourable financial analysis of GIS investment will greatly enhance its chances of approval and continued funding if the computation is tied to the goals set by organisations. We argue that an approach provide...

For seven European countries macro-level indicators of the accumulation of intangible capital are developed. Using hedonic prices deflate investments in IT hardware, IT software and telecommunication equipment, for both intangibles and ‘smart’ tangibles capital stocks are constructed. These capital stock data are then used as an input to analyse the productivity effects for the business sector ...

The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many online vendors. In the non-Internet marketplace, customer loyalty is primarily the product of superior service quality and the trust that such service entails. This study examines whether the same applies with online vendors even though their ...

The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relat...

Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) ...

Surabaya is a growing city and actively develope basic service innovations through Public Health Center (PHC) such as implementing E-Health services, BPJS p-care, including various quality health services oriented in increasing patient, family, or public satisfaction Surabaya. The purpose of the study was to identify level Badan Penyelenggara Jaminan Sosial (BPJS) non-BPJS patients with at Manu...

In general, perceived service quality seems to be positively related to customers’ likelihood of remaining a loyal customer and their attitudes toward the service provider (Anton, Camarero, & Carrero, 2007; Bell, Auh & Smalley, 2005; Aydin & Ozer, 2005). Suhartanto (2011) reported that there are numerous studies, mostly conducted in developed countries, which examined service quality as the det...