Medical errors became a common topic of conversation with the release of the Institute of Medicine's "To Err Is Human" in November of 1999. This release reported that as many as 98,000 people die each year from inpatient medical errors. Putting this into perspective, deaths from medical errors surpassed deaths from breast cancer, motor vehicle accidents, and AIDS. Furthermore, medication errors...

This paper aims at assessing the pragmatic competence of Arab EFL learners tertiary level. The learners’ ability to use speech act apology was assessed through a specially designed discourse completion test that consisted nine items. study aimed answering following questions. (1) What strategies do participants express apology? (2) politeness in realizing this act? (3) pedagogical implications ...

In the wake of corporate transgressions and scandals, how do apologizers’ expressed emotions affect investors’ perceptions of the organization in question? We analyzed the market effects of normative versus deviant facial affect expressed during apologies for corporate wrongdoing. Archival data revealed that the expression of deviant affect was associated with decreased investor confidence in t...

Interpersonal forgiving was conceptualized in the context of a 2-factor motivational system that governs people's responses to interpersonal offenses. Four studies were conducted to examine the extent to which forgiving could be predicted with relationship-level variables such as satisfaction, commitment, and closeness; offense-level variables such as apology and impact of the offense; and soci...

In this study, participants (n = 196) read a vignette about an imaginary romantic partner cheating on them by having sex with another person and responded to a series of questions assessing variables associated with forgiveness. Method of discovering how the infidelity occurred and the frequency of cheating occurrence were manipulated between participants, while the presence or absence of an ap...