Social media collections are becoming increasingly important in the everyday life of Internet users. Recent statistics show that sites hosting social media and community-generated content account for five of the top ten most visited websites in the United States [4], are visited regularly by a broad cross-section of Internet users [61, 67, 115] and host an enormous quantity of information [119,...

The paper seeks to identify Starbuck's experience in using social media, understand how social media is linked to customer knowledge management, and assess how social media services could have contributed to Starbucks success. Starbucks demonstrates versatility to engage customers and support different part of customer knowledge management strategy through various social media platforms, such a...

Business and research likewise acknowledge the potential and economic value of information exchange in social media (i.e. the quality and the quantity of user-generated content). While existing research has mainly focused on the analysis of the impact of online information exchange, little attention has been devoted to the drivers of information exchange in social media related to major busines...

This tutorial covers the state-of-the-art developments in LIKE and recommendation in social media. It is designed for graduate students, practitioners, or IT managers with general understanding on WWW and social media. No prerequisite is expected. 1. TOPICS AND DESCRIPTION The recent dramatic increase in the usage and prevalence of social media has led to the creation and sharing of a significa...

Despite many users get timely information through various social media platforms, news websites remain important mainstream media for high-quality news articles and comprehensive news coverage. Moreover, news websites are becoming well connected with the social media platform by enabling one-click sharing, allowing readers to comment on the articles, and pushing news update to social media thro...

One of the consequences of the new era threatening the cultural health of societies is the prevalence of deviant behaviors among young people. Young people today are more exposed to the use of new media and modern media culture, and this has significant effects on their behavior. The purpose of this study was to study the relationship between the amount and type of social media use with the ten...

Objective Social business is a sub-category of electronic business that seeks social, innovative and cooperative approaches within online markets and also uses social media to attract social partnership and cooperation of such network users to support online purchasing and services. Trust is considered as an effective factor leading to successful social business. Because of the growing populari...

In this chapter, I go through distributed leadership which is one of the mainstreams of plural leadership from social media perspective. In addition, the attributes and variants of distributed leadership are covered in this chapter. The role of social media to help the distribution of power and increasing engagement to enhance the quality of care and patient safety is also addressed in the heal...