background and objectives: services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. however, there is a major gap in the relevant literature in malaysia in this particular field. thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the mala...

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background: the dependency ratio (dr) is defined as the ratio of the non-working population to the economically active population. dependency ratio is calculated by the sum of population under fifteen years and over 65 years divided by 15-64 year old population. the interpretation of dr variation gives us the impact of health care services and some reproductive interventions. this study analyze...

introduction: the quality of education sector is worth considering as this system has a significant effect on the economic growth of the country. this study aimed to determine the quality gap and rank the student’s expectation of educational services provided in shiraz university of medical sciences in 2013. method: this research included two cross-sectional phases. the sample size of both phas...

several observations have addressed high rates of occupational burnout among personnel of emergency medical services (emss) centers.  occupational burnout influences ems personnel's well-being and quality of life. the main objective of this study was to assess burnout and its determinants among iranian ems personnel. this study was carried out at all ems centers in two provinces of kermanshah a...

abstract background: committing an error is part of the human nature. no health care provider, despite the mastery of their skills, is immune from committing it. medical error in the labor and obstetrics wards as well as other health units is inevitable and reduces the quality of health care, leading to accident. sometimes these events, like the death of mother, fetus, and newborn, would be bey...

intreduction hospitals as main health care prouders have always received great aftention. and in hospitals , special attention ust be paid to the admission unit and its management and organization. the unit plays important role in the evaluation of the hospital. methods and materials it is a descriptive study in which nine inpatients admission units and six outpatient admission units were exami...

introduction: the reference section is one of the most important parts in every library. moreover, reference services represent all the attempts performed in a library. since libraries primarily aim to satisfy users' information needs, knowing that the effects of information technologies (it) on their services seems essential. therefore, this study manly tried to assess the effects of it on ref...