To satisfy new market requirements, manufacturing industry has shifted from mass production that takes advantage of the scale of production, to quality management that optimizes the internal enterprise functions, to e-manufacturing era that leverage intellectual capital via collaborative innovation. In the same time, the product itself is becoming the most important asset for sustainable busine...

buy-back contracts in the upstream oil and gas projects of iran, has experienced the third generation of this kind of contracts since its inception on 1373 (1994) when the oil and gas industry of iran opend its petroleum market to the foreign investment. these contracts have since been subject to the various critieques raised by international oil companies, foreign investors, or petroleum exper...

Having good customer satisfaction by providing excellent quality services are important in running a successful hospitality business. Every establishment needs to deliver service and products, which critical, factors for the success of any Also, Managers need understand how encourage their staff implement measures assure guarantee retain relationships implicate re-visit positive word mouth. Thi...

In light of the massive developments in Information Technology (IT) in the past few years, there has been a recent debate in the literature on the economic impact of IT. Of particular interest has been the role of the ‘New Economy’ sectors (hardware, software, and communications) in bringing about economic growth and productivity revival in the United States. While on a much smaller scale, Egyp...

In this paper we study entrepreneurship and firm survival, using as our empirical backdrop the Indian software service industry. We develop a model that has contrasting predictions about the impact of the scale of entry on firm performance, after conditioning on lagged output. We test predictions of the model. We find that current size positively influences the firm survival but initial size...

Over the past years, Service-oriented Architecture (SOA) Systems have been recognized more and more as a serious alternative to common monolithic systems for Enterprise Architectures (EA). An SOA provides a flexible means of effectively mapping business processes to IT processes. However, large IT systems require consistent leadership – IT Governance. For SOAs, governance faces new challenges. ...

Web services technologies change the software industry drastically by developing and integrating enterprise web services and applications in order to enable the users to access them. There are several research initiatives in the field of Web services for enterprise applications. However, none of the initiatives have attempted for web applications pertaining to academic institution using Web ser...

It is often stated that IT is able to transform entire industries. The emergence of digital technologies enables, among other things, new business models and therefore, obviously constitutes an industry transformation potential. However, IS research that actually deals with digitally enabled industry transformation is still rare. Motivated by its IT intensive nature, the research focus of this ...

The purpose of this paper is to report on the development of comparable set of metrics, or else – a benchmarking standard – on the Latvian non-life insurance market. In this research we used a case study methodology, deploying a number of research strategies, namely: in-depth interviews with heads of industry associations and a survey of representatives of insurance broker companies. We argue t...

The Service-oriented architecture (SOA) paradigm has been gaining momentum over the last few years. Although the banking industry has often been mentioned as an early adaptor of service-oriented technologies, there is still a lack of knowledge concerning bank requirements on IT architectures and whether an SOA is suited to meet them. In this paper, we present the results from an empirical study...