service oriented enterprises (soes) are subject to constant change and variation. in this paper, the changes are considered from an economic perspective based on service culture notion. once a change is implemented, the costs of some member services may increase, whereas the costs of some other services may reduce. we construct a game theoretic model trying to capture the possible conflicting i...

The Web service composition problem involves the creation of a choreographer that provides the interaction between a set of component services to realize a goal service. Several methods have been proposed and developed to address this problem. In this paper, we consider those scenarios where the composition process may fail due to incomplete specification of goal service requirements or due to ...

This study investigated the effect of numerical customer identification (i.e., assigning numbers to identify customers) in service context on numbered customers' reaction failures. We manipulated different ways (room number, table and order number) measured tolerance services across various settings (in a restaurant, spa, café) four studies. The results demonstrated that after being identified ...